Privacy Terms Cookies Refunds

Legal tile matrix

Four accessible blocks covering how CanvasPixelHouse handles data, contracts, cookies and payments. Last revised: 1 September 2026. Questions go to [email protected].

Operator

CanvasPixelHouse

Web development studio — full-stack platforms & secure API gateways.

Registered address

148 rue du Faubourg Poissonnière

75010 Paris, France

Legal contact

[email protected]

+33 783 655 562 · Mon–Fri 09:00–18:00 CET

Tile A · GDPR Reg. (EU) 2016/679

Privacy Policy

1. Controller. CanvasPixelHouse, 148 rue du Faubourg Poissonnière, 75010 Paris, France, is the data controller for personal data processed through this website. Reach our privacy desk at [email protected].

2. What we collect. Data you type into the contact form (name, email, phone, company, project details), messages you send by email, billing data required for invoices, and anonymous usage metrics such as page views and load timings.

3. Purposes & legal bases. We process contact data to answer requests and prepare quotes (Art. 6(1)(b) GDPR — pre-contractual steps), to deliver contracted builds and issue invoices (Art. 6(1)(b) and 6(1)(c)), to secure the site and prevent abuse (Art. 6(1)(f) — legitimate interest), and to meet tax retention duties (Art. 6(1)(c)).

4. Retention. Enquiries are kept for 12 months after our last exchange. Client project records and invoices are retained for the 10-year period required by French accounting law, then deleted or anonymized.

5. Recipients. Data stays inside the EU on encrypted infrastructure operated by our hosting and email providers acting as processors under written agreements. We never sell, rent or trade personal data.

6. Your rights. You may request access, rectification, erasure, restriction, portability, and object to processing, by writing to [email protected]. You may also lodge a complaint with the CNIL (3 place de Fontenoy, 75007 Paris).

7. Transfers. Where a provider outside the EEA is involved, transfers rely on EU Standard Contractual Clauses with equivalent technical safeguards.

Tile B · Contract Version 2.1

Terms of Service

1. Scope. These terms govern every engagement between you and CanvasPixelHouse, 148 rue du Faubourg Poissonnière, 75010 Paris, France, for website, platform and API gateway development. A signed proposal or statement of work prevails over this document where terms conflict.

2. Proposals & payment. Prices are fixed per scope and quoted in USD or EUR. A 50% deposit reserves the build slot; the balance falls due at handover. Invoices are payable within 14 days by card via our secure payment link or by bank transfer. Late amounts accrue 3% above the ECB reference rate plus the statutory late-payment penalty.

3. Delivery & cooperation. Timelines assume feedback and content arrive within 3 business days of each request. Delays in client feedback extend delivery day for day. Acceptance occurs when the deliverable is deployed or, within 7 days, when no material defect is reported.

4. Intellectual property. On full payment, all rights in the client-specific code, design files and content created for you transfer to you worldwide. CanvasPixelHouse retains ownership of pre-existing libraries, tooling and generic components, licensed to you perpetually and royalty-free for use in your project.

5. Warranties. Deliverables are warranted for 30 days against material defects reported during that window. We do not warrant third-party services, marketplaces or platforms we do not control, nor results that depend on client infrastructure or content.

6. Liability. To the extent permitted by law, our total liability is limited to the amount paid for the engagement giving rise to the claim. Neither party is liable for indirect or consequential loss, including lost profit or data loss beyond direct restoration costs.

7. Termination & law. Either party may terminate for material breach uncured within 15 days of written notice; fees for work performed remain due. These terms are governed by French law; disputes fall to the competent courts of Paris.

Tile C · Cookies ePrivacy 2002/58/EC

Cookie Policy

1. What cookies are. Cookies are small text files placed on your device when you visit canvaspixelhouse.com. They keep the site working and, with your consent, help us understand how fast pages load.

2. Strictly necessary. cph_cookie_consent stores your cookie choice for 12 months, and session cookies protect form submissions against forgery. These run without consent because the site cannot function without them.

3. Analytics. With consent we collect aggregate, IP-truncated page performance metrics (load time, referrer, device class) to hunt regressions. No advertising identifiers, no cross-site tracking, no data is sold or shared with ad networks.

4. Third-party embeds. The contact page loads a Google Map. Google may set its own cookies when that frame renders; you can avoid them by not scrolling the map tile. Social badge links only set cookies after you click them and leave our site.

5. Managing cookies. Choose “Accept” or “Essential only” in the floating banner, clear the cph_cookie_consent entry in your browser at any time to re-trigger the banner, or block all cookies in your browser settings — core pages remain readable.

6. Changes. Material changes to this policy are dated above and announced on this page. Privacy questions go to [email protected], CanvasPixelHouse, 148 rue du Faubourg Poissonnière, 75010 Paris, France.

Tile D · Payments Card & transfer

Refund & Reimbursement Policy

1. Cool-off for consumers. Consumers resident in the EU have a 14-day right of withdrawal from the date of payment. If work has not started, we refund in full; if you asked us to begin inside that period and we did, a pro-rata amount for work already completed is deducted, and you are told the figure before the build starts.

2. Deposits on fixed-scope builds. The 50% deposit is refundable in full if you cancel before the kickoff date. After kickoff it covers work already performed and slot reservation and is non-refundable, with a written cost breakdown provided on request.

3. Milestone billing. Multi-phase projects are invoiced per milestone. If you end an engagement, we deliver all completed milestone work and refund any prepaid amount for milestones not yet started, less any third-party costs already committed in your name.

4. Subscriptions & care plans. Uptime Care Plan fees are billed monthly in advance and can be cancelled before the next renewal date. Months already started are not refunded; we instead keep service running until the period ends.

5. Defects. If a deliverable materially deviates from the agreed statement of work, report it within the 30-day warranty and we fix it at no cost. If we cannot cure it within a reasonable period you may terminate the affected engagement and receive a proportional refund.

6. How to request one. Email [email protected] with your invoice number. Approved refunds are issued to the original payment method within 10 business days by CanvasPixelHouse, 148 rue du Faubourg Poissonnière, 75010 Paris, France.

CanvasPixelHouse · 148 rue du Faubourg Poissonnière, 75010 Paris, France · [email protected] · +33 783 655 562. These four tiles are the complete set of policies that apply to this website and to every engagement we run.

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